GENERAL TERMS AND CONDITIONS FOR USE AND PURCHASE AND SALE OF GOODS THROUGH THE E-COMMERCE WEBSITE
These General Terms and Conditions are in force between: "STRAW" Ltd., with registered office and address of management: Sofia 1374, zh.k. Krasna Polyana 2, 114 Nikola Mushanov Blvd., Republic of Bulgaria., Hereinafter referred to as SUPPLIER, on the one hand,
and, on the other hand, the person who has agreed to these "General Terms and Conditions", hereinafter referred to as USER, in connection with the ordering and purchase of the offered goods through the e-shop www.slam-ka.com
Please read these General Terms and Conditions for use of the e-shop www.slam-ka.com . These General Terms and Conditions govern the relationship between the Provider and the Users (customers) who use the e-shop. www.slam-ka.com for the purchase of goods. By clicking on an object, image, link (other than the General Terms and Conditions) or a button located on the website www.slam-ka.com you are deemed to accept or agree to the Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as with other regulations in force in the Republic of Bulgaria. If you do not agree to these Terms and Conditions, please do not continue to use www.slam-ka.com
I. CONCEPTS AND DEFINITIONS
1.1 For the purposes of these General Terms and Conditions, the following terms and expressions used in them have the following meanings:
"Provider" is SLAMKA Ltd., owner of the website www.slam-ka.com , which serves as a virtual platform for the sale of goods. The provider has the full rights to unilaterally change the content of the website, as well as the ways of accessing it.
"User" is an able-bodied person who has agreed to these General Terms and Conditions in connection with the ordering and purchase of goods offered in the e-shop.
"Online store" is the website www.slam-ka.com , which serves as a virtual platform for offering goods for sale at a distance, which are delivered after their explicit request by the User.
"IP address" ("IP address") is a unique identification number that associates a computer, website or resource of the User, in a way that allows their localization in the global Internet network.
"Order" is the order made by the User to the e-shop for the purchase of one or more specific goods (items). The order is packed and sent by courier to the address specified in advance in the order by the User.
"Sales price" is the final price per unit or for a certain quantity of goods or services, including value added tax and all additional taxes and fees.
"Courier" is a trader who physically delivers the purchased goods to the address specified by the User and works under the requirements of the Postal Services Act.
"Accidental event" is an unforeseen circumstance of extraordinary nature at the time of submission of the order, which makes its execution objectively impossible.
"Brochure / Notice / Newsletter" are electronic information messages relating to goods sold in the e-shop during a certain period of time, which may be posted on the Website, and may be sent by e-mail to the User, if he has subscribed to receive the post.
"Commercial communications" are advertising or other communications representing, directly or indirectly, the goods, services or reputation of a person engaged in a commercial or craft activity or pursuing a regulated profession.
II. TERMS AND CONDITIONS FOR USING THE E-SHOP
2.1. Browsing the e-shop www.slam-ka.com is completely free and accessible from anywhere in the world.
2.2. www.slam-ka.com is an e-commerce website that offers goods for purchase by end users. Users may use the information published on the site only for personal non-commercial use. The content of the site is not allowed to be modified, copied, distributed, transferred or manipulated in any other way.
2.3. To shop from the e-shop www.slam-ka.com , registration with password and e-mail is not required.
2.4. Data of the User - the three names, district, city, address for delivery of goods, address for correspondence, contact phone, current e-mail, which the Users voluntarily and voluntarily provide when ordering in www.slam-ka.com are protected by the Personal Data Protection Act. This data of the User is collected only in order to be handed over to an employee of the company and to deliver the selected product.
2.5. The Provider does not sell, rent, lend, trade, or lease any personal information collected in www.slam-ka.com , including membership details or email lists. Any information given to www.slam-ka.com will be kept and will not be used in a way for which the User has not given his consent.
2.6. The provider publishes at www.slam-ka.com :
2.6.1. description of the main characteristics and image of each product;
2.6.2. the selling price, the main characteristics of the product and additional information aimed at supporting the making of an informed choice when purchasing the product. All prices on the site include VAT.
2.6.3. the cost of delivery costs are not included in the sale price. Information about them is not provided additionally upon completion of the order.
2.6.4. the right of the User and the conditions and the manner of its exercise to refuse the order and the conditions under which the goods may be returned, except in the cases under the "Consumer Protection Act";
2.6.5. any other information that the supplier is obliged, according to the Bulgarian legislation, to provide in due time to the User before the purchase of the goods by the User.
2.7. The provider has the right to change prices, quantities, method of payment and delivery, as well as the design and technology of the site. The supplier has the right to suspend or delete information about a product or a category at its discretion. The user should follow the site independently www.slam-ka.com for the changes made. In case a change is required in relation to an already placed order and the change affects significant parameters on it such as. price, product, delivery time, a representative of the Supplier contacts the User to notify him of the change and to obtain information whether the User wishes to purchase the goods under the changed conditions.
2.8. The Provider has the right to place electronic links to other Internet sites and resources for the sale of goods and provision of services by third parties, including electronic links pointing to other websites and in the user profile.
2.9. The user undertakes:
2.9.1. To indicate an exact and valid telephone number, delivery address and e-mail address for correspondence;
1.1.2. to pay the price of the goods ordered by him;
1.1.3. to pay the delivery costs, except in cases where the delivery costs remain at the expense of the Supplier;
1.1.4. take all care and take the necessary measures, which are reasonably necessary, in order to protect your password;
1.1.5. in view of the specifics of the Internet protocols and the security in the protection of the password data, to terminate the session in which he has logged in to his user profile by pressing the virtual button "exit";
1.1.6. not to submit fictitious or invalid orders or other false information. The user is fully responsible for the protection of his password, as well as for all actions performed by him or by a third party through its use.
1.1.7. to observe the terms and conditions for filing complaints and making requests for replacement of ordered goods, terms and conditions published on the e-commerce website www.slam-ka.com , and declares that it is considered bound by these terms and conditions;
1.1.8. to observe the Bulgarian legislation, the present General Terms and Conditions, the Internet ethics, the rules of morals and good manners;
1.1.9. not to infringe another's property or non-property rights, including intellectual property rights;
1.1.10. not to interfere with the proper functioning of the system, including, but not limited to, not to frustrate the identification procedure of another user, not to provide access beyond its provision, not to prevent other users from using the store;
1.1.11. not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form;
2.10. The user has the right to:
1.1.1. online access to the Provider, in compliance with the conditions and requirements for access, except in the event of circumstances beyond the control of the Provider - cases of force majeure, accidental events, problems in the global Internet;
1.1.2. online access and correction of the data provided during registration;
1.1.3. to refuse to receive the goods ordered by him for purchase in compliance with the legal requirements / the Consumer Protection Act / and the provisions of these General Terms and Conditions;
2.11. In case of non-compliance with the obligations of the User, the Provider has the right to immediately and without prior notice to suspend the access of the User and third parties to his user profile, as well as the right to compensation for all damages and lost profits. the obligations under the previous paragraph on the part of the User. In these cases, the Provider has the right to refer to the competent state authorities to establish the relevant violation
III. REGISTRATION. BROCHURES
3.1. In order to obtain the right to place valid purchase orders offered in www.slam-ka.com goods, the User must fill in the electronic registration form located on the Internet address www.slam-ka.com . When filling in the electronic registration form, the User is obliged to provide the required and correct data, as well as to update them within 7 days of their change. The user guarantees that the data provided during the registration process are correct, complete and accurate and will update them in a timely manner if the latter changes. In case the User provides incorrect data or changes in the term under the previous paragraph are not reflected, the Provider has the right to stop immediately and without notice the maintenance and access of The user next to his profile. The user is free to correct the information entered by him in the registration form.
3.2. By the act of registration the User expresses "online" consent to these General Terms and Conditions, which is considered bound by their clauses. From the moment of binding the User with the provisions of these General Terms and Conditions, the possibility arises for the same to perform valid orders for the purchase of goods offered through www.slam-ka.com
3.3. By the act of registration and acceptance of these General Terms and Conditions, the User agrees to receive electronic correspondence, newsletter, notifications about orders of goods and confirmations to change his data, as well as to receive advertising messages and information about promotions by e-mail, sms and by any electronic means. The user may opt out of receiving brochures and / or notices on his e-mail and on his mobile phone at any time such as:
3.3.1. uses the specially made internet connection contained in each brochure and / or notice - the "Unsubscribe" button.
3.3.2. by contacting the Provider at the e-mail / telephone address indicated on the website with an explicit request not to receive brochures and / or notices.
3.4. If, after refusing to receive brochures and / or notices, the User places an order, it is considered that he has again agreed to receive brochures and / or notices.
3.5. The Provider reserves the right to choose to whom to send brochures and / or notices, as well as to remove from its database a User who has given his consent to receive brochures and / or notices.
3.6. The supplier includes in the brochures and / or notices only advertising information related to the goods sold in the store.
IV. PLACING ORDERS
4.1. The user gets access to the form for placing orders for the purchase of the offered goods after pressing the virtual button "ORDER".
4.2. The order is placed and executed by successively performing the following actions: determining the type and size of the goods and confirming the type and size of the goods by pressing the virtual button "Add to cart", marked against the product, followed by determining the quantity of the goods, confirmation of the delivery address, the method of payment and confirmation of the order by pressing the virtual button "SEND".
4.3. In case the ordered product (specific model) is not available, a representative of the Supplier notifies the User. If the User does not agree to place the order for another product (similar model) or to be additionally made, the order can be canceled.
4.4. Orders in the e-shop www.slam-ka.com are taken 24 hours a day, 7 days a week.
4.5. After the processing of the order by the team of the Provider, it is executed and delivered to the User within 3 working days after the date of its confirmation.
4.6. Orders received without correct data of the User or missing ones are canceled if the Supplier does not receive the correct data within 48 hours after receipt of the order. In case of incomplete, incorrect or wrong address and / or telephone number when submitting the order, it is considered invalid and the Supplier is not obliged to perform it.
V. DELIVERY AND PAYMENT
5.1. Once in www.slam-ka.com If an order is received from a User, the automated system of the e-shop notifies the User with an e-mail message about the successfully accepted order.
5.2. Delivery is made only on confirmed orders. Delivery is made within 6 working days after the date of confirmation of the order, unless the user is notified of another period in person by an employee of the company.
5.3. The delivery of ordered goods is not made on Sundays and public holidays. Delivery times are specified in the "Delivery and payment" section of www.slam-ka.com
5.4. The supplier uses an employee of the company for deliveries, as the usual delivery hours are from 9.00 to 17.30.
5.5. The goods ordered for purchase are delivered with appropriate according to its type packaging and transport to the delivery address specified by the User.
5.6. Delivery is made to the exact address specified by the User (whether residential or business) in the city.
5.7. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period or does not go to the specified Speedy office to receive the goods on time, if he has chosen this option, the Supplier is released from the obligation to perform the requested delivery. The consumer can confirm his wish to receive the goods even after the expiration of the delivery period, in which he was not found at the address, by bearing all delivery costs. In this case, a new delivery period starts from the moment of confirmation under the previous sentence.
5.7. Payment for the ordered goods can be made:
5.7.1. With "cash on delivery" - payment in cash to the courier upon delivery;
5.8. For each ordered product the User must pay the price, which is announced in the e-shop at the time of the order. The price of each product can be changed at the discretion of the Supplier.
5.9. All prices are in Bulgarian levs (BGN), VAT included. The indicated prices of the individual goods are for the respective number and do not include the delivery costs. A consumer wishing to pay the price in foreign currency within the meaning of the Currency Act shall take steps to negotiate with a Representative of the Supplier for the calculation of the exact amount of the price of the ordered goods in the respective foreign currency.
5.10. The consumer undertakes to pay the selling price of the goods purchased by him, as well as postage, courier or transport costs not included in this price related to its delivery.
VI. CANCELLATION OF AN ORDER. COMPLAINT.
6.1. The complaint can be submitted to the Provider on the website www.slam-ka.com e - mail address of the Supplier, and at the same time the User must return the goods within 14 days from the date of receipt.
6.2. In case of a complaint, the User can choose to replace the specific item for the same without defects or in another size, or another color, or return the goods against a refund. The User pays extra if the other item (which will replace the returned product) is more expensive or the User is refunded the difference between the replaced and the new item, if the price of the new item is lower than the price paid by the User.
6.3. The return of goods, either in case of cancellation of the order or in case of a complaint, can be made in the manner and at the address indicated on the goods receipt / bill of lading with which the User has received the order.
6.4. When exchanging goods, the transport costs are at the expense of the User in both directions.
VII. COPYING INFORMATION
7.1. All information published on the site www.slam-ka.com , is the property of the Provider, incl. photos and descriptions of items.
7.2. It is forbidden to copy texts from www.slam-ka.com and placing them on other websites and online stores without the written consent of the Provider, or to cite the source by inserting the following text: “Source: online store for home-made food products www.slam-ka.com ", and the following link should also be provided: www.slam-ka.com
8.1. The Provider shall not be liable to third parties if such person considers that information published on the e-shop infringes someone's copyright or other intellectual property rights, insofar as photos of products made by the Provider are published on the e-shop website, respectively, the photo material was made to order by the Supplier.
8.2. The provider is not responsible for failure to provide access to the store, as well as for non-processing or untimely processing of purchase orders in the event of circumstances beyond its control - cases of force majeure, accidental events, problems in the global Internet.
8.3. The provider does not guarantee that the access to the store will be uninterrupted, timely, secure and free from errors, as far as it is beyond its capabilities, control and will.
8.4. The Provider shall not be liable for any damage caused to the software, hardware or telecommunications equipment, or for the loss of data resulting from materials or resources sought, downloaded or used in any way through it.
8.5. Insofar as there is no objective possibility and obligation and does not control the Internet pages and resources made available through the electronic links placed in the store and in the user profile, the Provider is not responsible for the illegal nature of the content and materials located on these Internet pages and resources.
8.6. The Supplier shall not be liable for damages and lost profits resulting from the use, access or unreliability of these materials and content.
8.7. The Supplier, its suppliers or third parties shall not be liable under any circumstances for any damages, loss of information, lost profits, etc., caused as a result of use or non-use of the site, regardless of the existence or non-existence of warnings to the Provider. If the use of materials by the User leads to damage that requires repair, service or repair of equipment or information, the User assumes full responsibility and all costs associated with repairing the damage.
8.8. The Provider does not have the obligation and the objective possibility to control the way in which the User uses the store.
9.1. Each User can provide feedback to the Provider to ask questions, make suggestions and receive information. Contact can be made at the specified e-mail address on the site, on the telephone number 0883337171 and through the contact form in the "Contact" section.
9.2. The provider is the administrator of the website and respectively of the field for opinions and discussions. In the performance of this function, he can eliminate any obscene and offensive qualifications that violate morals and good manners.
X. GENERAL PROVISIONS
10.1 The user may at any time request the deletion of his account. In this case, the cancellation is made only after the execution of all validly submitted orders and the respective payment of the due price and delivery costs.
10.2 The User is obliged to indemnify the Provider and all third parties for all damages and lost profits, including any costs and paid attorney's fees, paid indemnities, office expenses incurred as a result of claims by third parties in connection with non-compliance with the obligations of The user, violation of the Bulgarian legislation, the applicable foreign laws, these General Terms and Conditions, good manners and / or Internet ethics. The User is obliged to indemnify the Provider for all damages caused by third parties to whom he has provided his password when using the same.
10.3 The parties declare that in case of invalidity of certain parts of these General Terms and Conditions, this will not entail invalidity of these General Terms and Conditions, and the individual invalid clauses will be considered replaced by law by mandatory rules of law.
10.5. All disputes between the parties shall be settled in a spirit of understanding and good will. In case no agreement is reached, all unresolved disputes arising from the relations between the parties will be resolved in court by the competent court in the city of Sofia.
10.6. The written form is considered complied with by sending an e-mail, clicking an electronic button on a page with content to be filled in by the User or marking in a field on the website of the Provider and the like, as long as the statement is technically recorded in a way that allows be played.
10.7. These General Terms and Conditions may be changed unilaterally by the Provider. The changes in the General Terms and Conditions do not affect the relations between the User and the Supplier, which arose with a valid order for purchase of goods submitted before the notification. The current text of the General Terms and Conditions can always be found at www.slam-ka.com
10.8. The provisions of the current legislation in the Republic of Bulgaria shall apply to the unsettled issues.